Frequently Asked Questions

Find answers to commonly asked questions here.

What quality assurance approvals do you hold?

Please find below our standard quality information pack which contains answers to all common questions contained in self audits.  We ask you in the most respectful way to please accept this in lieu of your own forms.  Should you need additional information that is not contained in our survey, we will be happy to provide it.

Who do you sell to?

We sell to Airlines, MROs, stockists and parts brokers located worldwide.

What is your minimum order value?

Our standard minimum order vlaue is just $5 USD.

Sometimes this may vary (e.g. for partner stock) and we will highlight this on your quotation.  If you’re not sure then please ask.

What payment methods do you accept?

We accept payment via credit card (Visa or Mastercard only, not Amex) or wire transfer.  There are no fees for credit cards below £1,500 GBP / $2,000 USD.  Wire payments attract a $25 fee plus bank charges.

What warranty do you offer?

Unless otherwise specified all parts come with a 6 month warranty, if the part fails during this period then we will either refund, repair or replace.

How will my order be shipped?

We have daily collections by FedEx, DHL & UPS and can arrange shipping on your own account.

Alternatively you may arrange your own courier – our warehouse is open from 9am-5pm Monday-Thursday and 9am-4pm on Fridays but out of hours collections can be arranged on request.

Can you drop ship my order?

Yes!  We can include your paperwork alongside our own certificate and ship using your commercial invoice where pricing is sensitive.

Please be sure to inform us of the final shipping address when you place the order to avoid delays.

What certification will I receive?

Typically parts will have either FAA, EASA or OEM certification.

However certification does vary from part to part – we provide electronic copies with every quotation and hard copies with the order alongside our own Certificate of Conformity and ATA106.  Registered users can also view the available paperwork on our portal.

If you require an original certificate then please check that it’s available before you order.